Either way, the words were the product of a kind heart.
Sainte-Claire Deville obtained a grey product, from which, on dissolving out the aluminium with sodium hydroxide, they obtained a crystalline product, which they thought to be a modification of boron, but which was shown later to be a mixture of aluminium borides with more or less carbon.
Good information on a product can mitigate this problem.
Yelp, online product reviews, and trust.
A product of being an only child of aging parents, no doubt.